Our People

At Minor Hotels, we take pride in succeeding together. Our team members are one of our most important assets, sharing their local and international expertise, pushing our businesses to the next level, achieving results as they champion our vision of innovative hospitality.

Every day, our team brings passion, leadership, drive and inspiration to our business and serves as the cornerstone of our success.

Leadership Team


  • William (Bill) E. Heinecke

    Chairman and CEO of Minor International

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    One of the best known expatriates in Southeast Asia, Bill Heinecke is the driving force behind the leading global brands under the Minor Group umbrella. His visionary spirit, unwavering commitment and hands-on management style are the cornerstones of his unparalleled successes, which are deeply rooted in Thailand. Bill created his very first company here at the young age of 17. Today, Minor International (MINT) owns and operates a diversity companies, focused on three primary business sectors: restaurants, hotels and lifestyle retail brands. MINT operates over 2,200 restaurants, over 300 retail trading outlets, and over 530 hotels across 53 countries from Australia to Brazil.

    Bill’s first hotel venture was in 1978 with the Royal Garden Resort in Pattaya, Thailand. Minor Hotels is now one of the largest hotel owners and operators based in Asia, with a current portfolio of over 530 properties in 53 countries. The company’s hotels, resorts and serviced suites are operated under Minor Hotels’ Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands – as well as management agreements with Four Seasons, JW Marriott, Marriott, Serendib and St. Regis.
  • Dillip Rajakarier

    Chief Executive Officer, Minor Hotels
    Chief Operating Officer, Minor International

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    Dillip Rajakarier serves as Chief Executive Officer of Minor Hotels as well as Chief Operating Officer of Minor International. With an accomplished hotel and finance background, he oversees the strategy, operations, and development of Minor’s hotel division. He joined Minor Hotels in 2007 as Chief Finance & Investment Officer and took on the Chief Operating Officer role the following year. In 2011 he was promoted to CEO. 

    Dillip has been instrumental in expanding the hotel portfolio, including Elewana properties in Africa, Anantara Kihavah Villas in the Maldives, strategic hotel investments in Sri Lanka, six Tivoli hotels in Brazil and Portugal, along with the rights to the Tivoli brand in Brazil. He also oversaw the acquisition of Oaks Hotels & Resorts, which operates over 50 hotels across Australia, New Zealand, the Middle East, and Thailand. Dillip spearheaded the Avani Hotels & Resorts launch in 2011 in Sri Lanka. In 2018, he oversaw the acquisition of NH Hotel Group which grew Minor Hotels’ portfolio from 161 properties to over 530 today.

    Before joining Minor Hotels, Dillip was Deputy Chief Financial Officer for Orient-Express Hotels, Trains & Cruises.
  • Robert Kunkler

    Chief Operating Officer

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    Robert Kunkler joined Minor Hotels in 2012 as Senior Vice President – Operations, overseeing the performance of all operating and new, opening properties across the company’s highly acclaimed suite of brands. In March 2014, Mr Kunkler was promoted to the position of Chief Operating Officer taking on additional executive responsibilities across the group.

    Hailing from Freiburg, Germany, Robert is a veteran of the hospitality industry, having worked in Germany, the UK, Singapore, the Philippines, South Africa and the United Arab Emirates before joining Jumeirah in 1999 as a member of the pre-opening team for the iconic Burj Al Arab. Since joining Minor Hotels, he has been instrumental in achieving operational excellence across all brands, in addition to raising guest satisfaction to the highest standards, ensuring the group’s position as an industry leader.
  • Michael Marshall

    Chief Commercial Officer

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    As Chief Commercial Officer, Michael Marshall heads Sales, Marketing, and Revenue & Distribution for Minor Hotels. With his proven track record in hospitality sales and marketing spanning two decades, he is integral to Minor Hotels’ pursuit for perfection. Michael, a British national, began at Minor Hotels as Senior Vice President – Commercial Operations in 2012, coming from Millennium Hotels & Resorts where he was Vice President – Sales & Marketing for the Middle East and Africa, based in Abu Dhabi. In 2014 he was promoted to his current position of Chief Commercial Officer.

    Michael’s career in hospitality started when he joined the InterContinental Hotel Group in 1989. He developed his expertise there with several regional marketing and sales positions, and then became Director of Marketing Programmes for Europe, the Middle East and Africa. After 16 years, he left InterContinental Hotel Group, working firstly as a marketing consultant within the industry, then in senior sales and marketing positions for several hotel groups.
  • Caroline Stevens

    Chief People Officer

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    Caroline Stevens, Chief People Office for Minor Hotels, is committed to building a sustainable and rewarding workplace while ensuring guests receive an exceptional experience. She joined Minor Hotels in 2011 as Vice President – Human Resources from Hilton Worldwide where she was Vice President for the Middle East and Africa. Caroline is a key part the team that grew Minor Hotels from 6,000 employees and under 50 properties to over 35,000 people working at over 530 hotels and resorts across multiple brands.


    Originally from the Seychelles, Caroline is a naturalized Australian citizen. She began her human resources career path as a training officer in finance and then hospitality. She moved up through various training and personnel positions at properties in Australia, eventually becoming Director of HR for Hyatt International, then for Jumeirah’s Burj Al Arab, during which time they were awarded the 2004 Dubai Quality Award, and then for Hilton Worldwide before coming to Minor Hotels.
  • Wayne Williams

    Chief Finance Officer

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    Wayne Williams supports the growth of Minor Hotels in his role as Senior Vice President – Finance. The first person in this newly created role, Wayne personifies the Minor Hotels pursuit for perfection. He joined in 2006 as Group Financial Controller for the Marriott Resorts and Anantara Resorts in Thailand. He gained recognition early in his career with internal awards and was soon promoted to Group Financial Controller then to Vice President – Finance before being named to his current role. 

    Wayne has been in the hospitality sector since the early 1990s, establishing his bona fides at properties in Australia, Vanuatu and Thailand before becoming part of the Minor Hotels team. A qualified CPA in hotel finance for more than two decades, Wayne regularly participates as a panelist at hospitality industry seminars, sharing his knowledge and experiences on strategic planning and risk management issues unique to hotels and resorts.
  • James A. Kaplan

    Senior Vice President – Development

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    With his legal background and over 25 years in hospitality development, James A. Kaplan, Senior Vice President – Development, leads Minor Hotels’ exploration and development of strategic portfolio growth and new projects. James, an American, joined Minor Hotels from Fairmont Raffles Hotels International (FRHI) where he held the position of SVP – Development for Asia Pacific and India, based in Singapore.

    During the 1990s, he owned and operated Kaplan Consulting Group in Hong Kong, representing financial institutions, hotel management companies, landowners and governments. After an international real estate advisory firm bought the company in 1998, James joined Marriott International Inc. In 2002 he moved to Kerzner International Inc. where he was soon promoted to SVP – Global Business Development and relocated to London. While in London, James also spent time with InterContinental Hotels & Resorts and then assumed the role of SVP – Development, EMEA, at FRHI. In 2011 James relocated back to Asia in his most recent position before joining Minor Hotels.
  • Rajiv Puri

    Senior Vice President – Projects & Development

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    Rajiv Puri is the Senior Vice President – Projects & Development for Minor Hotels. A Canadian citizen and qualified professional engineer, Rajiv joined Minor Hotels in March, bringing with him more than 27 years’ experience in industrial, retail and institutional project management. With this extensive expertise, he has overseen the completed renovation or new construction of over 40 major hotel projects around the world, with a further 65 currently being designed or under construction.

    Before his role with Minor Hotels, Rajiv oversaw hotel development projects for various Marriott brands, including Ritz Carlton, Bulgari, Edition, JW Marriott, Marriott and Renaissance. His broader experience includes architectural and engineering project consulting services for hotel properties and real estate developments in the United States and Canada. Rajiv is a frequent guest expert in panel discussions at hospitality, real estate and design events.
  • Kosin Chantikul

    Senior Vice President - Investment and Acquisitions

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    Kosin joined Minor Hotels in October 2013 as Group Director of Acquisitions and was promoted to Vice President - Investment and Acquisitions in June 2015 and to Senior Vice President in May 2018. Kosin has always shown passion and drive by aggressively identifying and pursuing new business opportunities to add to the company portfolio, building and training strong team members in the process.

    Kosin has extensive financial and investment experience in real estate and hospitality. Prior to joining Minor Hotels, he spent 10 years executing hospitality and real estate investments in Southeast Asia and North America on behalf of Boutique Asset Management, Nomura Asset Finance and Lehman Brothers Real Estate Partners.
  • Thomas B. Meier

    Senior Vice President – Hotel Operations – Asia

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    Thomas B. Meier, a Swiss National and graduate of the École Hotêlière de Lausanne, joined Minor Hotels in 2016 after a 15-year tenure with Fairmont Resorts & Hotels International (FRHI). Thomas held General Manager roles with both the Swissôtel and Raffles brands in Cambodia, Singapore and China between 2000 and 2008. He was subsequently promoted to Vice President Global Operations for Raffles Hotels, spanning the US, Caribbean, Europe, Middle East and Asia. Most recently, he served as Vice President Hotel Openings & Integration for all FRHI brands – Raffles, Fairmont and Swissôtel across Europe, Middle East, Indian Ocean, Asia Pacific and China. Prior to his career with FHRI, Thomas held leadership roles in Thailand and Nepal.

    With the rapid growth of Minor Hotels, Thomas provides invaluable support and guidance to our leadership throughout Asia.

  • Craig Hooley

    Chief Operating Officer for Oaks Hotels & Resorts (Australia and New Zealand)

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    Craig is a seasoned hotel leader with a proven track record in senior leadership roles within the Australasia region; as well as in leading successful multi-branded development, opening and re-branding operations in the mature markets of the United Kingdom, Ireland and Hong Kong.

    Prior to joining Minor Hotels, Craig held a General Manager role with Shangri-La Hotels & Resorts, representing the company in both Sydney and Hong Kong. In addition to sound experience in operations and commercial, Craig also brings with him a solid human resources background, having held regional HR leadership roles. With a keen interest in developing future hoteliers, Craig is currently a board member of Tourism Accommodation Australia (TAA).

  • Maurizio Bisicky

    Chief Operating Officer – Anantara Vacation Club (AVC)

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    Maurizio joined Anantara Vacation Club in May 2016 as SVP Sales & Marketing and was subsequently promoted to Chief Commercial Officer and to his current role in September 2017. Maurizio displays real passion for business and supports the sustainable growth of the AVC model.

    Prior to joining Minor Hotels, Maurizio held various senior leadership positions with Marriott Vacation Worldwide in Europe and Middle East.

  • Tim Bulow

    Chief Operating Officer - Minor Education

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    Tim focuses on setting up the Asian Institute of Hospitality Management in academic association with Les Roches Global Hospitality Education.

    Due to launch in September 2020, with campuses in Bangkok and Chonburi, Thailand, AIHM is poised to become the leading hospitality education facility in Southeast Asia and will offer certificates, diplomas and bachelor degrees in hospitality management in academic association with Les Roches.

    Tim’s early professional career included PepsiCo and General Mills working and living in the United States, Latin America, Thailand, and China in various finance, marketing, and general management positions. In 2012, Tim joined Laureate International Universities, the largest global network of degree granting higher education institutions. At Laureate, Tim’s roles included regional COO of Universidad del Valle de Mexico based in Mexico City and CEO at INTI International University & Colleges based in Malaysia. In 2017, he was promoted to CEO of Laureate Southeast Asia including the CEO position at Stamford University in his return to Thailand.